Turpin Smale Catering & Conference Consultants

• “We have used Turpin Smale on 3 occasions over the last 6 years. In each case, Chris has proven to be absolutely correct in his assessment of our offering, sometimes frustratingly I have only realised this in hindsight, and he has created a straightforward, workable solution for our particular issues, not only creating a better package for our customers but saving us money to boot. He is brutally honest and has fantastic examples of best practice to aspire to. I attended the London cafe tour and was impressed by the thorough approach, visiting one-off boutique cafes and mass market options to experience a full range of what is on offer and what can be possible.”

  
  "The advantage of using Turpin Smale is that you are dealing with a senior person who has a track record"

  
  Turpin Smale articulated many of the concerns we had and identified what the critical issues were. He helped the manager with their financial management and we saw an 8% increase in profit virtually overnight. They take the time to sit down with people who are sometimes quite defensive. They feel they are not being told what to do; rather, they have had their eyes opened and now they feel great. This is a huge benefit."

  
  “Over the last five years I have worked with Turpin Smale and specifically Chris Brown on a number projects from the complete re-design of a café / restaurant through to smaller projects to reignite the enthusiasm of the team with their fantastic café tours of London. The experience they bring of this sector combined with the depth of knowledge I believe has substantially improved our product and service it what has been tricky economic times. They are a true asset to have on your team”

  
  “Our organisation has been working with Turpin Smale since we formed in 1998. They have been instrumental in the tendering of our catering contract, that achieved enhanced value through their involvement. Our catering service in terms of look, feel, quality and customer satisfaction has greatly improved. They provide ongoing financial and quality monitoring to our multi-site catering facilities in London. I would have no hesitation in recommending them to others.”

  
  "Tells you what you need to know, not what you want to hear! Highly experienced and very discreet - just what a Consultant should be."

  
  "Turpin Smale came to see us and helped focus our attention on the key issues. Catering now makes a valuable contribution to the Society's finances."

  
  ‘Chris Brown is a walking encyclopaedia of eateries and trends within the food industry. His London Cafe tours are inspiring and a must when planning a new outlet. His forthright views and determination to get a job right make him worth his weight in gold.’

  
  "We chose Turpin Smale because they fitted with our culture. It is very important for any consultant to achieve a mutual understanding and grasp what we as an organisation were trying to achieve."

  
  "I have worked on two catering tender projects with the team at Turpin Smale and have found their services excellent every time. They provide me with the detail and guidance needed to make the right decision in regards on how to find the perfect fit no matter what venue I am in. This year we decided we needed some extra guidance in regards to our current contract and brought them in to help. We found this helped us to have better communication and service from our supplier and the advice given has proved invaluable in terms of managing the catering offering and evaluating competitors as well. In fact, we found this service so helpful that we have decided to opt for another year. I recommend Turpin Smale highly to anyone."

  
  "We would never have managed this project without him. Turpin Smale analysed the options open to us and then helped us through the whole process of inviting companies to tender and the interviewing process. We were left with very clear choices."

  
  "We initially contacted Turpin Smale to help improve the service and presentation of our catering operation and to ascertain if the remuneration we were receiving from our concession caterers was competitive. After an initial site visit and written report, Chris took the management team on a London cafes tour, which proved to be very useful in illustrating latest innovations and benchmarking best practices. Subsequently Turpin Smale assisted with a tender process to select a new caterer who would not only provide the highest standards with a good return, but who would also match our ideals and ethos. We were expertly guided through the process and their knowledge and experience was crucial in helping us come to the decision that was finally made. I would have no hesitation in recommending Turpin Smale in the future."

  
  "Without the assistance of Turpin Smale we would never have found our new caterers, let alone successfully negotiate the tender process. Just over a year later, our café and conference business is generating real income for the museum and we would have no hesitation in recommending them to anyone who needs to improve their catering offer and yield or, as in our case, appoint a new catering contractor."

  
  “We appointed Turpin Smale to advise and guide us in the process of going out to tender for catering providers on reopening the Theatre after a major capital project. I found them easy to work with and they were able to guide us through all the stages – how to construct a robust tender document, how to consider the various replies, how to judge which tenders were the realistic ones, what the contract should say etc. I would heartily recommend their services (and frequently do) to other organisations looking to outsource their catering operations.”

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